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Our Return Policy
In case you have changed your mind to keep the product, you may return the product but you will be paying the import and freight cost outside of UAE. All returns within the UAE are free.
Please contact us within 14 days of receiving your order and we will arrange to pick up the jewelry. Once it has been received by our team, we can arrange to exchange with the same item or any equivalent amount, incase the exchange is with a higher price the customer is obliged to pay for the remaining amount. You can notify our customer care of a return request by contacting us at info@chojewelries.com
After this time, we cannot guarantee that the item will be accepted for refund or exchange.
8.There is NO refund for any items. except for special concerns, ex. damage from transportation or from factory. No valid reasons such as mentioned are not entertained.
9. Shipping fees are non-refundable.
Returns are processed on weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow 5 to 7 business days for this process to complete.
If you are expecting a refund, orders paid for through Tabby will be credited back to your account within 4 to 10 workings days. Please see Tabby.ie for there refund policy
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email on the day of the outbound shipment.
Defective or Damaged
If the order sent by us is damaged or defective or wrong item, please contact the customer care as soon as possible. We will replace, repair immediately with no questions asked policy.
Kindly note to exchange the item within 14 days of receiving the order.