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Return and Refund Policy

Our Return Policy

We accept cancellations and returns on select items. Our 3-Day Return Policy requires that any eligible return requests must be made within 3 days of receiving your Cho Jewelries order.

Cho Jewelries will arrange for the return collection and the refund will be processed within 7 days after the item is received and passes our quality check.

Please note that some items are non-returnable, and these will be clearly marked with “No returns on this item” on the item page.

To initiate a return, simply log in to your buyer account, go to the “My Purchases” tab, select the “Ongoing/Completed” tab, and choose the order you wish to return or cancel.

Thank you for choosing Cho Jewelries, and we hope you are satisfied with your purchase.

Our Refund Policy

  1. At Cho Jewelries, we process refunds within 7 business days after receiving and checking the returned item for quality and condition.

  2. For all prepaid orders made through credit card, PayPal, or ApplePay, the refund will be issued to the original method of payment and cannot be substituted or transferred to any other method.

  3. Cash payment orders will be refunded through online bank transfer only. The buyer will be responsible for any costs or fees applied by the bank for the transaction and/or currency exchange.

  4. For all international transactions, the refund will be in USD and will be issued to the buyer’s original method of payment for the exact amount received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.

  5. Credit card refunds may take 7-14 business days to complete the bank’s processing and be credited to the buyer’s account. Bank transfers may take 3-5 business days to complete once processed.

  6. In the case of unsuccessful delivery, any customs duties and taxes borne by Cho Jewelries will be deducted from the buyer’s refund.

Thank you for choosing Cho Jewelries, and we hope you are satisfied with your purchase.